Privacy Policy

How Lail collects, uses, and protects your personal details, delivery addresses, and order information when you shop with us across the United Arab Emirates.

Last updated for the Lail online store. Questions about this policy can be sent through our Contact page.

We collect your name, phone number, email address, and delivery address so we can confirm your scarf order and deliver it across the UAE. Order history is kept so you can track purchases and we can assist with exchanges or returns.

Payment details are not stored by Lail. Cash on delivery orders are settled with the courier, and payment link orders are processed securely by the payment provider we use.

Your address and contact number are shared only with our delivery partners, solely to hand over your parcel and reach you if the courier needs help.

We confirm payment link transactions and cash on delivery arrangements against your order record. We do not sell or rent payment information to third parties.

Our site uses the Meta Pixel to measure how visitors from Instagram and Meta ads interact with our products, such as viewing a scarf or starting checkout. These events help us understand advertising performance.

You may ask to see, correct, or delete the personal details we hold about you, or opt out of marketing messages at any time. Contact us through WhatsApp or Instagram @lail7_uae and we will respond promptly.